2 nurses posing in front of a wall with a rainbow on it at Pennsylvania Hospital

Currently, Penn Medicine has protocols in place to maximize the safety of all who enter our hospitals and facilities. We will continue to provide updates as we amend our guidelines. We encourage you to reach out to your healthcare provider to determine your best options, including telemedicine visits, which allow you to receive care with your phone or computer from the comfort and safety of your home.

In-Person Doctor's Appointments and Consultations

At Penn Medicine, the care you receive and staff you see at your appointments is the same as it was before the pandemic, but the processes are a little different. That's because we have strict visitor guidelines and safety policies in place at our hospitals and practices to protect you and our staff.

  1. If you need a support person to accompany you to your office visit, we recommend that you bring only one person, but will allow up to two people to accompany you if necessary.
  2. Please do not bring children with you unless necessary. If your visit is in a hospital building, no children are permitted. If your visit includes a medical procedure or a test (i.e., ultrasound, mammogram, MRI, etc.), another adult must come with you to watch your child while you are occupied.  
  3. If you have someone come with you to your appointment, please make sure they fill out our online prescreening form prior to arrival.
  4. Everyone inside our facilities must wear a surgical mask at all times, including children age 2 and older. Cloth masks are not permitted.
  5. All visitors must be vaccinated against COVID-19.
  6. We've reorganized our waiting rooms and patient care areas to maximize physical distancing. Please socially distance from others as much as possible.
  7. We've added more self-services to the myPennMedicine patient portal, so you don't need to have as much contact with others. We've transitioned check-in for outpatient appointments to myPennMedicine through the Pre Check-In feature. Learn more about the features on myPennMedicine that improve care and safety during COVID-19.

Telemedicine Appointments

For many patients, a phone or video visit is still the most appropriate way to see your Penn Medicine physician. We are offering virtual visits for a variety of services, certain new patient appointments and follow-up care.

If you have a myPennMedicine account, you can schedule telemedicine appointments with a primary care or urgent care provider directly online yourself. 

Surgeries and Procedures

Our care environments and operating rooms are safe. We are rigorously cleaning and disinfecting our operating rooms, patient care rooms and waiting rooms several times a day, in accordance with infection control guidelines. We also have enough PPE to keep you and our staff safe.

Watch the following video to learn more about how our Environmental Services team is keeping our hospitals and facilities clean.

If you need to schedule or reschedule a surgery or procedure, please contact your provider or call 800-789-7366.

Radiology Services

Penn Radiology has taken extra precautions to ensure our radiology facilities are safe and patients can get the imaging they need. Hours vary by location and are updated regularly. Please visit the Radiology Locations and Hours page for the most up-to-date information and to make an appointment.

Lab Services

The Laboratory Patient Service Centers are prioritizing orders for patients who require urgent laboratory testing. If you have routine or non-urgent lab testing orders from your provider that can be delayed safely, we ask that you postpone those orders so our lab professionals can focus on urgent testing. If you aren't sure how long you can safely delay, please speak with your provider.

If you have a myPennMedicine account, you can schedule routine lab work online in the patient portal yourself.

If you require urgent testing, please follow our updated guidelines for Outpatient Labs.

Updated hours and closures are also available for Chester County Hospital, Lancaster General Health and Princeton Heath lab locations.

Questions about an appointment or procedure?

To receive more information about your specific care or if you need to postpone your appointment due to fever or other concerns, please contact your doctor's office or 800-789-7366.

Share This Page: